We ship To All WORLDWIDE destinations.
Worldwide Shipping Options
Please note, items shipped outside of the UK, to Worldwide destinations may be subject to additional taxes and duties.
Please contact Shush directly via email or telephone for any enquiries.
Opening Hours
1. TERMS
This sales agreement shall have a term of 14 days, from the date of acceptance for sale, of all approved items by Shush. Shush will act as an agent to sell handbags, accessories, shoes and clothing and reserves the right to return any and all items to the owner, prior to the expiration of the sales agreement period. Items not accepted for sale must be collected within 14 days, or they will be donated to charity.
2. THE QUALITY OF ITMES
All consigned items must be delivered to Shush in excellent condition and must be of the highest quality, cleaned, on hangers (if applicable), and “ready to sell.” You must disclose to Shush, prior to its acceptance of the item, any and all flaws, damage, and/or alterations to the item, regardless of size or appearance. In cases where damage or alterations are not disclosed, Shush reserves the right to terminate the sales agreement at any time and without notice. Anything requiring cleaning, or repair if necessary, will be charged back to you as the owner.
3. OWNERSHIP
You, presenting yourself as the Owner, guarantee that you are the true and lawful owner, of any and all items consigned to Shush. You agree to indemnify and hold Shush harmless, for any damages arising from any and all claims, demands, losses, causes of action, lawsuits, judgments, including legal fees and costs, to the extent caused by, or arising out of, or relating to any unlawful ownership. You, the owner, understand that Shush sells the item as an agent and that any excess of the ultimate selling price over the amount recorded on your receipt is retained by Shush as commission; you further understand that the title does not at any stage pass to Shush and remains with you, the owner through out. Any items not accepted for sale, either because we refuse them, or the seller doesn't agree to sell hem with us, must be collected within 14 days. If not collected, they will be donated to charity or disposed of.
4. AUTHENTICITY
Shush accepts only authentic designer items. We are the only London store that authenticates in store. All items will be subjected to an authentication prior to accepting for sale. There will be a charge for verifying the authenticity of items such as watches, jewelry, bags, etc. If an item is found to be counterfeit, the seller will be responsible for covering the authentication fee. We may use independent specialists for certain items. All items are expected to be left onsite for a minimum of 48hrs for authentication purposes.
5. PRICING
The price of each and every item will be mutually agreed between Shush and You, the Owner, before any item is made available for sale. The final sale price(s) will be determined based on brand, style, condition and market demand for the item.
Shush works and operates on the following basis, a 50%-50% split on items after VAT, that we have agreed to sell on our client’s behalf.
Shush may also pay the Owner a commission higher than 50%, but no more than 70% on what it views to be very high priced, key and valuable key items, with this decision being at Shush’s discretion.
Shush may also purchase items that it has been consigned to sell, at no less than the minimum sale price, agreed with the Owner. These items will be paid for by cheque, which will be issued once the items have passed quality control and authentication.
Sometimes we accept install payments from Buyers over a maximum of 3 months, but rest assured Shush London will guarantee you receive the full amount for your item at the end of the 3 months.
6. COLLECTIONS AND RETURNS
Shush accepts no responsibility for any loss, or damage to merchandise left on its premises. All merchandise is left at the Owner’s risk, which includes damage, theft, or loss. All items accepted for sale will be kept/displayed for an initial period of 3 calendar months. Should items remain unsold after this initial 3 months period, items will remain on sale, unless either Party notifies the other in writing, that the item(s) should be removed from sale and collected by the Owner. Once notice has been served by either Party, items will be kept for you to collect for a period of 2 weeks. Any items not collected within that period will be automatically donated to charity.
In accordance with UK law and distance selling regulations, the Buyer has 14 days to return any item purchased from the website. All returned items will be subject to a quality control and authentication test to ensure that it is the same item that was sold and that it has been returned in the same condition as sold, including all Items it was sold with
Returns can only be accepted if all 'Do Not Remove' labels are intact and have not been removed.
The Buyer is responsible for return shipping costs.
Refunds normally take between 5 to 7 working days to process, from the time of the returned items arrival back in store.
The refund will made to the Buyer [back to the card/bank account/using the same method as the Buyer used to pay]
There will be no returns accepted, or refunds available, for any purchases made from outside of the UK
7. PROCEEDS/PAYMENTS
In all cases where your items are sold, you will receive a payment in the agreed percentage of the selling price. Following the sale of an item/items payments are made on or around the 12th of every calendar month via cheque to be collected in person by the Owner of the item(s). Shush will send notification via, telephone, email or text that payment is waiting to be collected.
Buyers outside of the UK will be entirely liable for any import/export charges and/or customs duties.
All consigned items are delivered to Shush in excellent condition by the sellers. They are of the highest quality, cleaned, on hangers (if applicable), and “ready to sell.”
In cases where sellers do not disclose details about damage or alterations, Shush terminates their sales agreement any time and without notice.
